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What are two benefits of deploying Knowledge in Customer Communities?
What are two benefits of deploying Knowledge in Customer Communities?
A . Reduces incoming call volume
B . Replaces the need for an email channel
C . Eliminates tracking of customer entitlements
D . Uncovers gap in the knowledge base
Answer: A,B
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Nothing replaces the need for an email channel which will be required to handle complex cases. Instead of B, D is more realistic, when the customers use the knowledge base, they will uncover gaps to be added.