What should a consultant recommend to meet this requirement?

ADM-261 1 Comment

Universal Containers has an active presence on Twitter and Facebook. Customers’ requests from these social media channels should be responded to by support agents.

What should a consultant recommend to meet this requirement?
A . Social Persona tor Twitter and Facebook.
B . Social Media Marketing message tagging.
C . Social Customer Service for Twitter and Facebook.
D . Einstein Bot social queues.

Answer: A

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Omar
Omar
7 months ago

Social Persona for what I know is more reserved for the sales process to understand patterns and activities. I think C is the answer in this case

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