What should a consultant recommend to help reverse this trend?

UC has discovered that the average time an agent takes to resolve a case has increased.

What should a consultant recommend to help reverse this trend? Choose 2 answers.
A . Track social sentiment across social media outlets
B . Improve the training provided to existing agents
C . Hire more agents for the contact centers
D . Configure entitlements and milestones to enforce SLAs

Answer: B,C