Which benefit would be realized by using the entitlement management feature?

Universal Containers wants to create a process to verify that customers are eligible for support before a case is creates. A consultant recommends using entitlement management to meet this requirement.

Which benefit would be realized by using the entitlement management feature? Choose 2 answers.
A . Ability to determine if a customer has escalated a case in the past
B . Ability to specify unique service levels for each customer
C . Ability to prompt callers for the service contract number within IVR menus
D . Ability to enforce service levels with the time-dependent processes

Answer: B,C