Which of the following is an example of a value adding activity within the outbound logistics aspect of anOrganization’s value chain?

Which of the following is an example of a value adding activity within the outbound logistics aspect of anOrganization’s value chain?
A . Refunds offered to customers if they are dissatisfied with a purchase.
B . Promotions and discounts offered to loyal customers.
C . Delivery of customers’ purchases directly to their homes.
D . Regular training provided to staff in customer care.

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Answer: C