Which of the following is active listening?

Which of the following is active listening?
A . Encouraging the other party to do all the talking
B . Agreeing with what the other party has to say
C . Summarising what has been said
D . Ignoring what the other party has to say

View Answer

Answer: C

Explanation:

Summarising what has been said is a key component of active listening, as it demonstrates understanding and engagement in the conversation. Active listening involves confirming and clarifying information, which helps build rapport and ensures accurate communication, as outlined in CIPS’s guidelines for effective negotiation communication.