Influencing

Influencing
A . 1 and 2 only
B . 2 and 3 only
C . 1 and 3 only
D . 2 and 4 only

View Answer

Answer: A

Explanation:

Listening involves both hearing (1) and interpreting (2) the information shared by the other party. Effective listening is an active process that goes beyond simply hearing words; it involves interpreting meaning, understanding the speaker’s intent, and responding accordingly. CIPS emphasizes these steps as part of effective communication in negotiations.