Which two opportunities can lead to advocacy?

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company.

Which two opportunities can lead to advocacy? (Choose two.)
A . moments of success when the customer acknowledges progress
B . successful contract renewal
C . green health scores over intermittent time periods
D . continuing results based on unexpected value
E . results that are not measurable

View Answer

Answer: A, D