Which steps with the Project and Operations teams ensure a successful adoption?

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution.

Which steps with the Project and Operations teams ensure a successful adoption?
A . Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
B . Assign internal resources to develop and deliver training to the customer’s IT staff to ensure the project is successful.
C . Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
D . Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

Answer: A