Based on the stage and health reflected, what must be the first priority of the success plan?

Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?A . Design and propose a discount on product G. B. Contact and collaborate with the individuals involved in the onboarding of product E. C. Offer and encourage the opportunity...

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Which perspectives are covered in a balanced scorecard?

Which perspectives are covered in a balanced scorecard?A . customer, employee, partner, risk B. business process, customer, financial, learning, growth C. competition, culture, financial. IT systems D. business outcomes, customer, employee, riskView AnswerAnswer: B Explanation: Reference: https://balancedscorecard.org/bsc-basics/articles-videos/the-four-perspectives-of-the-balanced-scorecard/#:~:text=The%20four%20perspectives%20of%20a,Process%2C%20and%20Learning%20and%20Growth

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Which factor delays time to value?

Which factor delays time to value?A . unrenewed Success Plan B. unpaid invoice C. loss of project sponsor D. negative Net Promoter ScoreView AnswerAnswer: C

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How should the Customer Success Manager address the one solution that has not been fully enabled?

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...

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Which scenario represents a use case expand opportunity?

Which scenario represents a use case expand opportunity?A . usage KPIs are on target entering the fourth quarter B. supplementary training sessions are organized on existing features C. solution management team adds headcount D. endpoint security solution extended to cover data center servers in addition to laptopsView AnswerAnswer: D

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What is a technical adoption barrier?

What is a technical adoption barrier?A . lack of integration with other products B. underutilization of licenses C. untrained customer user group D. customer not measuring product valueView AnswerAnswer: A

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Which adoption barrier will the customer encounter?

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create...

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In which lifecycle stage would a lack of skilled resources be identified as a barrier?

In which lifecycle stage would a lack of skilled resources be identified as a barrier?A . sales proof of concept B. late-stage adoption C. early-stage adoption D. solution renewalView AnswerAnswer: C

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What is a key driver that is creating the need for customer success?

What is a key driver that is creating the need for customer success?A . financial resources B. subscription economy C. advanced specializations D. portfolio managementView AnswerAnswer: B

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Which action should a Customer Success Manager take when the product utilization score is not improving?

Which action should a Customer Success Manager take when the product utilization score is not improving?A . Conduct customer interviews to understand current adoption barriers and develop a solution plan. B. Engage the sales team to upsell the solution and offer options and product diversity to the customer. C. Review...

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