Cisco 820-605 Cisco Customer Success Manager Online Training

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1. From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

2. What are two barriers of adoption in an organization? (Choose two.)

3. In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.

Which step does the Customer Success Manager take next?

4. Which list of components of a Customer Success Quarterly Success Review is common?

5. Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

6. Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

7. A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production.

How should the Customer Success Manager address the one solution that has not been fully enabled?

8. Which of these is included in a success plan?

9. Your customer’s business outcome is to drive employee efficiencies.

Which key metrics measure this outcome?

10. What is a financial implication of churn?


 

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