Which two features should a consultant integrate of the Service Console?

universal Containers (UC) hired agents in an expansion of the contactcenter. Getting agents up to speed and fully productive is a pnority. UC implemented a standardized agent customer dialog to assist agents.

Which two features should a consultant integrate of the Service Console? Choose 2 answers
A . Lightning Flow for service
B. Interaction Log
C. Lightning Process Builder
D. Path for Cases

Answer: A,B