What solution should a consultant recommend?

Universal containers would like for articles to be suggested to agents based on information they are typing into the case.

What solution should a consultant recommend?
A . Create a salesforce console for service and enable the knowledge sidebaron the case page layout.
B. Enable the knowledge sidebar setting in the case support settings.
C. Create a visualforce page called knowledge sidebar on the case page layout.
D. Enable the knowledge sidebar related list on the case page layout.

View Answer

Answer: B