What required step should a consultant address before configuring omni channel?

universal containers wants to unify channels and manage agent workload with omni-channel routing.

What required step should a consultant address before configuring omni channel?
A . Create SF cases to have omni channel enabled
B. create the necessary objects in SF
C. customize service channel settings to define how the org receives work various sources
D. From setup select omnichannel and select enable omni channel

View Answer

Answer: D