How can a Contact Center Managersee which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

How can a Contact Center Managersee which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A . Omni-Channel Utility Component
B. Cases report sorted by Rep and Case Owner
C. Cases report sorted by Rep and Case CreatedDate
D. Omni-Channel Supervisor tab

View Answer

Answer: D