What is the recommended case deflection solution?

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the number of cases created, CK wants to provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp.

What is the recommended case deflection solution?
A . Chat for Web and In-App
B. Digital Engagement Messaging
C. Social Customer Service
D. Einstein Bo

View Answer

Answer: C