Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
A . Public Interface Services
B. Core Services
C. Communication Services
D. Application Services

View Answer

Answer: B

Explanation:

Reference: https://help.mypurecloud.com/articles/about-the-genesys-cloud-platform/#:~:text=Core%20Services%20power%20the%20building,%2C%20agent%20assignment%2C%20and%20more.&text=Contact%20between%20individuals%20and%20groups%20are%20handled%20by%20the%20Communication%20Services