Which of the following attributes is used to determine the best available agent?

Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.

Which of the following attributes is used to determine the best available agent? (Choose three.)
A . Language skills
B. Additional attribute ratings
C. ACD skills
D. Time since last ACD interaction
E. Staffingrequirements

View Answer

Answer: A,C,E