Which feature enables a voice interaction to interrupt an email interaction?

Which feature enables a voice interaction to interrupt an email interaction?
A . Utilization
B. ACD Skills
C. Emergency Routing
D. Scripts

Answer: A

Explanation:

Reference: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=44c84969-2a4f-4812-bb81-e7aa081643b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#:~:text=have%20considered…-,Utilization%20is%20set%20up%20by%20default%20to%20allow%20a%20Voice,returns%20to%20working%20on%20it