Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
A . Language
B. Roles
C. Skills
D. Queue

View Answer

Answer: A,C

Explanation:

Reference: https://help.mypurecloud.com/articles/add-acd-skill-language-user/