Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
A . Routing
B. Queue Management
C. Workforce Management
D. Reporting and Analytics

View Answer

Answer: C

Explanation:

Reference: https://help.mypurecloud.com/articles/plan-workforce-management/