Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
A . Average Handle Time
B. Average Speed of Answer
C. After Call Work
D. Average Talk Time

View Answer

Answer: B

Explanation:

Reference: https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics#:~:text=Common%20metrics%20include%3A,spent%20in%20after%20call%20work