What terminology is used to describe such calls?

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.

What terminology is used to describe such calls?
A . IVR
B. Abandon
C. Flow-outs
D. Disconnect

View Answer

Answer: B

Explanation:

Reference: https://help.mypurecloud.com/glossary/