Which of the following should a technician do to remediate the issue?

A user is having issues with document-processing software on a Windows workstation.

Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?
A . Roll back the updates.
B. Increase the page file.
C. Update the drivers.
D. Rebuild the profile.

View Answer

Answer: D

Explanation:

The issue is specific to the user’s profile, so the technician should rebuild the profile. Rebuilding the profile will create a new profile and transfer the user’s data to the new profile1