Which of the following should the technician do FIRST?

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user’s PC is infected with ransorrrware.

Which of the following should the technician do FIRST?
A . Scan and remove the malware
B. Schedule automated malware scans
C. Quarantine the system
D. Disable System Restore

View Answer

Answer: C

Explanation:

The technician should quarantine the system first1

Reference: CompTIA A+ Certification Exam: Core 2 Objectives Version 4.0.

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