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Which of the following is MOST likely the cause of this issue?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST...
Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings...
Which of the following should a support technician check FIRST?
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?A . User account statusB . Mobile OS versionC . Data plan coverageD ....
Which of the following methods does the technician use to force the program to close in macOS?
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?A . The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen...
Which of the following should the technician do NEXT?
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser...
Which of the following methods should the technician use to refresh the laptop?
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?A . Internet-based upgradeB . Repair installationC . Clean installD . USB repairE . In place upgradeView AnswerAnswer: C Explanation: The desktop...
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache.B . Check for application updates.C . Roll back the OS update.D . Uninstall and...
Which of the following attacks MOST likely occurred?
A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?A . Brute forceB . Zero dayC . Denial of serviceD . On-pathView AnswerAnswer: B Explanation: A zero-day attack...
Which of the following operating systems is MOST likely installed on the netbook?
A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?A . macOSB . LinuxC . Chrome OSD . WindowsView AnswerAnswer: C Explanation:
Which of the following tools can be used?
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. afc B. ehkdsk C. git clone D. zobocopyView AnswerAnswer: D Explanation: A. scp...
