Which of the following are channels? (Choose two.)

CIS-CSM V2 0 Comments

Which of the following are channels? (Choose two.)
A . Contacts
B. Web
C. Chat
D. Article

Answer: B,C

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/configure-csm-omni-channel.html

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