What action is required to enable agents to create an incident record for a case?

What action is required to enable agents to create an incident record for a case?
A . They must be assigned with the read role for incident
B. They must be assigned with the itil role
C. They must be assigned with the snc_intemal role
D. They must be assigned with the sn_customerservice.itsm_contributor role

View Answer

Answer: C