Articles can provide the following: (Choose three.)

Articles can provide the following: (Choose three.)
A . Document current and known issues
B. Provide answers and responses to common issues or questions
C. Information about customer’s service contract
D. Share product information

View Answer

Answer: A,B,D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/topic/p_KnowledgeManagment.html