Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

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Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)
A . Escalate a case on the add-m panel of Outlook
B. Register the sender of an email as contact
C. As the Microsoft Outlook user, register yourself as self-contributor
D. Create cases using email content in Outlook for the customer contact

Answer: A,C