GCP-GCX

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:A . Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX. B. Creating a number-plan to identify premium-rate numbers. C. Manually training users to prevent calling premium-rate numbers. D....

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?A . Routing B. Queue Management C. Workforce Management D. Reporting and AnalyticsView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/plan-workforce-management/

Select the features available in Genesys Cloud CXArchitect. (Choose three.)A . Play pre-recorded messages B. Convert text to speech C. Configure queues D. Create skills E. Receive and route callsView AnswerAnswer: C,D,E Explanation: Reference: HTTPs://www.genesys.com/cloud-platform/architecture#:~:text=Genesys%20Cloud%20CX%20unifies%2C%20orchestrates,costs%20and%20deliver%20better%20results

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)A . Languages B. Medians C. Skills D. Index Ratings E. Knowledge levelsView AnswerAnswer: C,E

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?A . Disable Location Detection B. Password Expiration C. Disable Genesys Cloud CX Login D. Open AdmissionView AnswerAnswer: D Explanation: Reference: https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO

Which Genesys Cloud CX featurepresents caller info to an agent and allows the user to update or collect the information?A . Dialog boxes B. Scripts C. Toast pop-ups D. IVR promptsView AnswerAnswer: A

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX. What are the prerequisites to perform this task? (Choose two.)A . You must know the exact coordinates of the new building. B. You must have images of all the users...

The license used by a user is determined by the permissions enabled in the roles assigned to that user.A . True B. FalseView AnswerAnswer: A

Which options can be configured when setting up a queue? (Choose two.)A . Wrap-up Codes B. ACD Skills C. Utilization D. Alerting Timeout E. Inbound FlowsView AnswerAnswer: B,D

Which of the following statements defines a critical question in an Evaluation Form?A . Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions. B. Critical questions are questions that the agent must answer. C....