Predictive Intelligence supports which of the following decisions?

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Predictive Intelligence improves triage quality by eliminating the guesswork.

Predictive Intelligence supports which of the following decisions? (Choose two.)
A . Case Escalation
B. Case State
C. Case Categorization
D. Case Prioritization

Answer: C,D

Explanation:

Reference: https://www.servicenow.com/products/predictive-intelligence.html

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