Which multimedia prefix is used for the Web Communications skillset?

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.

Which multimedia prefix is used for the Web Communications skillset?
A . WC_
B . VI_
C . PO_
D . SM_

View Answer

Answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017434 (339)