In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
A . Treatments given to the customer while waiting for the agent to end the chat session
B . Treatments given to the customer while waiting for the agent to join the chat session
C . Treatments given to the customer while waiting for the agent to reply in an existing chat session
D . Treatments given to the agent while waiting for the customer to join the chat session

View Answer

Answer: B

Explanation:

Reference: https://documentation.avaya.com/bundle/administeringAvayaWorkspaceforOceana_r38/page/Creating_Web_On_Hold_URLs_groups_using_Omnichannel_Administration_utility.html