Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?A . Contact Center Manager Server (CCMS)B . Avaya Agent Desktop (AAD)C . Contact Center Multimedia (CCMM)D . Contact Center Manager Administration (CCMA) View Answer Answer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)...

How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?A . Enter the SIP address of the agent phoneset in the Voice URI field.B ....

Which two types of dialing options are available when designing the Outbound Campaign?

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)A . Preview dialingB . Progressive dialingC . Predictive dialingD . Predetermined dialing View Answer Answer: A,C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100093170 (9)...

Where are the Agent Desktop callback minimum and maximum timers configured?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?A . Agent Desktop Configuration, Default Closed ReasonsB . Agent Desktop Configuration, General SettingsC . Agent Desktop Configuration, ResourcesD . Agent Desktop Configuration, User Settings View Answer Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017384...