Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
A . Contact Center Manager Server (CCMS)
B . Avaya Agent Desktop (AAD)
C . Contact Center Multimedia (CCMM)
D . Contact Center Manager Administration (CCMA)

View Answer

Answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)