Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
A . Contact Center Manager Administration (CCMA)
B . Avaya Agent Desktop (AAD)
C . Contact Center Multimedia (CCMM)
D . Contact Center Manager Server (CCMS)

View Answer

Answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111)