Which two characteristics of customer relationship management are true? (Choose two.)

Which two characteristics of customer relationship management are true? (Choose two.)
A . increasing customer spend on technology hardware and software
B . introducing technology solutions to the customer
C . building and maintaining rapport with relevant individuals
D . moving the customer toward positive decisions about investments and initiatives
E . enticing customer with deep discounts and promotions

Answer: CD

Explanation:

Customer relationship management is about:

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