Which of the following troubleshooting steps should the user perform FIRST?

A user updates a mobile device’s OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?
A . Delete the application’s cache.
B . Check for application updates.
C . Roll back the OS update.
D . Uninstall and reinstall the application.

View Answer

Answer: B

Explanation:

Sometimes, an OS update can cause compatibility issues with some applications that are not optimized for the new version of the OS. To fix this, the user should check if there are any updates available for the application that can resolve the issue.

The user can check for application updates by following these steps:

✑ On an Android device, open the Google Play Store app and tap on the menu icon in the top left corner. Then tap on My apps & games and look for any updates available for the application. If there is an update, tap on Update to install it.

✑ On an iOS device, open the App Store app and tap on the Updates tab at the bottom. Then look for any updates available for the application. If there is an update, tap on Update to install it.