A user received the following error upon visiting a banking website:

A user received the following error upon visiting a banking website:

The security presented by website was issued a different website’ s address.

A technician should instruct the user to:

A. clear the browser cache and contact the bank.

B. close out of the site and contact the bank.

C. continue to the site and contact the bank.

D. update the browser and contact the bank.

View Answer

Answer: B

Explanation:

A. Clear the browser cache and contact the bank – Clearing the cache can help resolve some browser issues, but it would not resolve a problem with a website’s security certificate.

B. Close out of the site and contact the bank – This is the correct choice. The error message suggests a problem with the website’s security certificate, which could indicate a phishing attempt or some other form of malicious activity. It’s best not to interact with the site further and contact the bank directly.

C. Continue to the site and contact the bank – Continuing to the site could expose the user to potential security risks, like having sensitive data intercepted or downloaded malware, particularly if it’s a phishing site.

D. Update the browser and contact the bank – While it’s generally a good idea to keep browsers up-to-date for the best security, updating the browser would not resolve a problem with a website’s security certificate. This action is irrelevant to the current issue.

So the best action is to close the website and directly contact the bank through a known and trusted method, such as a phone number on the back of a bank card or an official website known to be secure.