Which of the following tools should the help desk technician use to remove the malicious software?

A user calls the help desk and reports a workstation is infected with malicious software.

Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

A. File Explorer

B. User Account Control

C. Windows Backup and Restore

D. Windows Firewall

E. Windows Defender

F. Network Packet Analyzer

View Answer

Answer: A,E

Explanation:

The correct answers are E. Windows Defender and A. File Explorer. Windows Defender is a built-in antivirus program that can detect and remove malicious software from a workstation. File Explorer can be used to locate and delete files associated with the malicious software1