Which of the following describes what the technician should do?

A call center technician receives a call from a user asking how to update Windows

Which of the following describes what the technician should do?
A . Have the user consider using an iPad if the user is unable to complete updates
B. Have the user text the user’s password to the technician.
C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key
D. Advise the user to wait for an upcoming, automatic patch

View Answer

Answer: C

Explanation:

The technician should guide the user to update Windows through the built-in "Check for Updates" feature. This can be done by having the user click in the Search field, type "Check for Updates", and then press the Enter key. This will bring up the Windows Update function, which will search for any available updates and give the user the option to install them.