Which of the following actions would be BEST to remove the malware while also preserving the user’s files?

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware.

Which of the following actions would be BEST to remove the malware while also preserving the user’s files?
A . Run the virus scanner in an administrative mode.
B. Reinstall the operating system.
C. Reboot the system in safe mode and rescan.
D. Manually delete the infected files.

View Answer

Answer: C

Explanation:

Rebooting the system in safe mode will limit the number of programs and processes running, allowing the antivirus system to more effectively identify and remove the malware. Rescanning the system will allow the antivirus system to identify and remove the malware while preserving the user’s files.