Which of the following steps should a systems administrator attempt FIRST?

An Android user reports that when attempting to open the company’s proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost.

Which of the following steps should a systems administrator attempt FIRST?
A . Uninstall and reinstall the application
B. Reset the phone to factory settings
C. Install an alternative application with similar functionality
D. Clear the application cache.

View Answer

Answer: D

Explanation:

The systems administrator should clear the application cache12

If clearing the application cache does not work, the systems administrator should uninstall and reinstall the application12

Resetting the phone to factory settings is not necessary at this point12 Installing an alternative application with similar functionality is not necessary at this point12