Which of the following statement about communication approaches that encourage engagement during change are true?

Which of the following statement about communication approaches that encourage engagement during change are true?

It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.

An external communications agency should be asked to relay messages when dealing with a difficult change.
A . Only 1 is true
B. Only 2 is the true
C. Both 1 and 2 are true
D. Neither 1 or 2 is true

Answer: D

Explanation:

Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is also not advisable to use an external communications agency to relay messages when dealing with a difficult change, as this can undermine trust and credibility of the change leaders.

Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %201%20-%20v1.0.pdf (page 11)