When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channel is true?

When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channel is true?

A ‘rich’ channel allows for conversation a quick response, and the chance for interaction.

A ‘rich’ channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.
A . Only 1 is true
B. Only 2 is true
C. Both 1 and 2 are true
D. Neither 1 or 2 is true

Answer: C

Explanation:

Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements 1 and 2 are true.

Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2015%20-%20v1.0.pdf (page 11)