Which of the following reasons explains why a customer might receive an action that they already accepted?

Which of the following reasons explains why a customer might receive an action that they already accepted?
A . The action suitability conditions are not defined.
B . The volume constraint is not set to exclude previously accepted offers.
C . The suppression rules are not defined to exclude previously accepted actions.
D . The actions are filtered based on eligibility.

View Answer

Answer: B

Explanation:

A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration.

The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted.

Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints