What is the reason that Paul cannot see the offer?

Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer.

What is the reason that Paul cannot see the offer?
A . Paul rejected the Reward card offer once in contact center.
B . Paul rejected the Reward card offer once on the web channel.
C . Paul rejected other credit card offers twice on the web channel and once in contact center.
D . Paul rejected other credit card offers once on the web channel and once in the contact center.

View Answer

Answer: C

Explanation:

Paul cannot see the Reward card offer because he rejected other credit card offers twice on the web channel and once in contact center in the past 15 days. This triggers the first contact policy that suppresses a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days. The Reward card offer is part of the credit card group, so it is suppressed for Paul for 30 days. The second contact policy that suppresses the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days does not apply because Paul did not reject the Reward card offer twice in any channel in the last 7 days.

Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies system Following is the description of the image that was sent with question no:5: This is a screenshot of a table with four columns and two rows.

The table has a header row with white text on a blue background.

The header row reads “Constraint name”, “Constraint mode”, “Constraint value”, and “Channel”.

The second row has black text on a white background.

The second row reads “Standard card”, “Return any action that does not exceed”, “100”, and “Daily”.

The table has a gray border and a light blue background.