Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

A volume constraint uses the Return any action that does not exceed constraint mode.

The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints:

CUST-01, CUST-02, CUST-03, and CUST-05.

Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?
A . None
B . Silver card and Diamond card
C . Diamond card
D . Silver card

View Answer

Answer: C

Explanation:

CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity.

Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints