Which of the following is NOT true regarding customer terminology for IBM Software Support?

Which of the following is NOT true regarding customer terminology for IBM Software Support?
A . ICN is the IBM Customer Number used to identify a customer when accessing an electronic
service request
B . SITE ID is used to specify the IBM support rep’s location. There may be multiple sites
C . STC or Site Technical contact is responsible for overall support compliance for the end
customer’s site
D . Primary Contact is the customer site’s designated person for all IBM communications regarding
changes to the contract

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Answer: B